The Value of Managed Servicesīefore having a contract, I was consumed with managing my technician’s time, physically going out to where the radios were located to understand any issues. Now the full lifecycle of a radio is efficiently managed from purchase, warehousing, configuration, and deployment, to end of life. These assets are spread over 50,000 square miles, so knowing where they are, are they functioning, what rev they’re at is critical. To have direct visibility to each radio is important. There have been so many benefits from this new program, but the biggest thing that has changed is our ability to remotely configure, operate and cut off subscribers. They now manage and maintain our fleet of radios.
In September, we began a Premier Device Management Services contract with Motorola Solutions. “How can we do this simpler, more strategically?” Improved Radio Visibility And then we would have to start over again. At one point it took literally a year to do a single update.
Imagine going through the whole territory to touch every radio to do a simple update. That’s how our radio management program was operating.
By the time you get all the way around the building you have to start again. Managing a large fleet of 6000 APX radios spread out over 3 states and 50,000 square miles is like trying to paint the Pentagon starting at one end.
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